Best Practices

With over 200 years of collective experience, we appreciate the importance of adhering to best practices, and we encapsulate them within all of our services.

We monitor the emerging best practices such as those described by:

  • Service Management and Service Delivery from ITIL.
  • CoBIT from the IT Governance Institute.
  • Project Management from Project Management Institute.


We have no relationships with any product or service providers. In every assignment, the objective is to reach early, practical outcomes that ensure win/win results. We have a long history of successful solution delivery for our valued clients.

Respect and Integrity

All participants in our projects are treated with respect and integrity. The firm adheres to the Canadian Association of Management Consultant’s Uniform Code of Professional Conduct.
Gilmore & Associates primarily seeks to develop long-term relationships of mutual benefit with all of our clients.

Unique Methodology

We have not just employed the standard methodologies from PMI, PROSCI, ERP Deployment, but have enhanced them through repeated practice. We have optimized the methodologies by eliminating activities that are extraneous for specific circumstances and supplemented them where risk mitigation is indicated.

Leverage Experience

Our Practitioners and Principals have a minimum of 10, and up to 40, years of practical professional experience. The scope of expertise covers both business and technology skills in many private and public sector enterprises. This profile provides a set of proven problem identification skills and a solution knowledge base that delivers effective engagement results by avoiding delivery lags and false pursuits.

Return-On-Investment Results

Our foundation for ensuring successful outcomes for all engagements is to work with our clients at the outset to develop a business case that seeks tangible benefits as a consequence. We adhere to the business principle that the customer’s costs for our services be deemed as an investment with payback and not as an expense.